Caso 12379    sin calif  (0 calificaciones) Cía: www.fragancex.com26/07/08

www.fragancex.com pésimo servicio al cliente ...

Por si alguien se le ocurre comprar por Internet perfumes a esta empresa (www.fragancex.com) NO LO HAGA !!!


No tienen garantía de entrega de productos ...
Yo perdí mi dinero con esta empresa ...


Toda la historia de mails que nunca tuvieron una respuesta satisfactoria esta aquí:




---------------------------------------------------------------


I still waiting for your answer ...


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Martes, 29 de Abril de 2008 12:31 p.m.
Para: [email protected]'; [email protected]'
Asunto: RE: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]
Importancia: Alta


So???


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Martes, 22 de Abril de 2008 10:39 a.m.
Para: [email protected]'; [email protected]'
Asunto: RE: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]
Importancia: Alta


Please answerme ... you told me you never lost a package ...


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Martes, 01 de Abril de 2008 10:54 a.m.
Para: [email protected]'; [email protected]'
Asunto: RE: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]


So ?


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Martes, 25 de Marzo de 2008 09:53 a.m.
Para: [email protected]'; [email protected]'
Asunto: RE: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]
Importancia: Alta


Jasmine do you have information about my request ...
When can I to received a refund ?


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Miércoles, 19 de Diciembre de 2007 09:14 p.m.
Para: [email protected]'
Asunto: RE: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]
Importancia: Alta


Jasmine I had been waiting for a year !!
How much time Do I need to wait for my package?
When can I to received a refund ?
Thank you for advanced ...


-----Mensaje original-----
De: [email protected] [mailto:[email protected]] Enviado el: Miércoles, 19 de Diciembre de 2007 02:20 p.m.
Para: Macias Ortiz Jose Adrian
Asunto: Re: RV: Your order number 1673765 from fragranceX.com [FRGX: 346580]


Hello,


Thank you for your email and recent purchase from FragranceX.com. I do apologize that you have not received your order yet.


Some packages can be held by customs for inspections and they are not always timely in notifying the recipient.


Your package was sent by International air mail through the United States Postal service and they do not provide a tracking service at this time.


Packages not received by our customers are always returned to us, but we must allow time for the package to travel. We do appreciate your patience as this is out of our control.


Thanks for visiting FragranceX.com. Please browse our current selection at Link Our inventory is updated daily and we look forward to serving you soon.






Sincerely,


Jasmine
FragranceX.com
Call us toll free 1-888-557-3738
Outisde the USA call 001-718-482-6970
The World's Largest Fragrance Outlet
Shop over 14,000 brand name fragrances, skincare and cosmetics products at Link




----- Original Message -----
Do you have the USPS track id?


-----Mensaje original-----
De: Macias Ortiz Jose Adrian
Enviado el: Miércoles, 17 de Enero de 2007 11:54 a.m.
Para: 'FragranceX.com'
Asunto: RE: Your order number 1673765 from fragranceX.com


OK. Thank you.


-----Mensaje original-----
De: FragranceX.com [mailto:[email protected]]
Enviado el: Miércoles, 17 de Enero de 2007 11:50 a.m.
Para: Macias Ortiz Jose Adrian
Asunto: RE: Your order number 1673765 from fragranceX.com


Hi Jose,


Thanks for your email and for ordering from FragranceX.com. Please note
your
order shipped on December 20th, 2006 by postal service airmail and is in
transit. Some shipments may be delayed by security with customs and I
apologize for this delay, your package is on the way and will arrive soon
however we have no tracking information. We appreciate your patience and
look forward to serving you again soon.


Sincerely,


Cherice
888-557-3738
FragranceX.com Customer Service
America's Largest Fragrance Outlet
Shop over 10,000 brand name fragrances, skincare and cosmetics products
at
Link


-----Original Message-----
From: Macias Ortiz Jose Adrian [mailto:[email protected]]
Sent: Wednesday, January 17, 2007 11:55 AM
To: [email protected]
Subject: RE: Your order number 1673765 from fragranceX.com
Importance: High


Hi. I made my order in December 18 and I do not have my packet yet
How Can I do the order tracking ?
Thank you for advanced ...




-----Mensaje original-----
De: [email protected] [mailto:[email protected]]
Enviado el: Lunes, 18 de Diciembre de 2006 04:29 p.m.
Para: Macias Ortiz Jose Adrian
Asunto: Your order number 1673765 from fragranceX.com


Thank you for ordering from fragranceX.com. We are proud to be your
fragrance superstore. We pride ourselves on delivering the best possible
shopping experience to you and all of our customers.


We have included your complete order information below. Please feel free
to contact us at anytime if you have any questions regarding this or any
other order by emailing customer support at [email protected]


Once again, thank you for placing your order with fragranceX.com, your
fragrance superstore. We value your business and will continue to offer
top brands, superstore selection, low prices, and outstanding service.


When your order ships, an email with a tracking number will be sent to
you. In addition, you will also be able to track your order online at
www.fragranceX.com from the customer service page. Enjoy your
fragrances!




Login to Link
to check the status of your order.
Your password is: 182968


Date 12/18/2006 4:29:10 PM


Ship To JOSE ADRIAN MACIAS ORTIZ
av. universidad 1311-1209 col. FLORIDA
MEXICO, D.F, DF 01030
MX Mexico
55 52237633


Bill To JOSE ADRIAN MACIAS ORTIZ
av. universidad 1311-1209 col. FLORIDA
MEXICO, D.F, DF 01030
MX Mexico
55 52237633


Email [email protected]


Payment Visa
Order Number 1673765


Name Code Qty Price
---------------------------------------------------------
Safari Perfume by Ralph safes25 2 $54.95
Lauren, 2.5 oz Eau De Parfum
Spray for Women


Subtotal: $109.90
Shipping: $16.93
Tax: $0.00
Total: $126.83




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Comentarios sobre esta queja
28/07/08
-0 
+51
 +51
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intro  08
6
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amigo esta empresa ya ni existe, ni entra ala direccion que pusiste
28/07/08
-0 
0
 +0
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Aliado  07
14
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Oyee ten cuidado, proporcionas muchos datos que no deberian ser del dominio publico, ademas hasta un password aparece.
31/10/09
-0 
0
 +0
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escorpiomx  / Pedro  / 09
203
Reportar
En mi caso compre un tester y me llego exactamente al mes, ayer acabo de cpmprar un segundo perfume, despues pongo si me llego o no.

Lo unico malo es que como te lo envian directamente desde EU pues se lo pueden tranzar en la aduana, ni modo el riesgo por comprar a la mitad de lo que salen aqui.
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